tag:switcher.statuspage.io,2005:/historySwitcher Inc. Status - Incident History2024-03-29T01:22:51-04:00Switcher Inc.tag:switcher.statuspage.io,2005:Incident/201369952024-03-03T10:07:26-05:002024-03-03T10:07:26-05:00Unable to Switch Between Video Assets in Switcher App Version 10.2<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>10:07</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved with the release of Switcher 10.2.1.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:05</var> EST</small><br><strong>Identified</strong> - An issue has been identified in Switcher app version 10.2 that prevents switching between video assets in the Sources panel. Current workarounds for this app version are to disable audio on any video assets (long hold on the video asset, tap edit properties, toggle off Enable Audio, tap Done) or to switch to a live source or photo asset between videos. The development team is aware of the issue and is in the process of rolling out a fix.</p>tag:switcher.statuspage.io,2005:Incident/191749022023-11-20T08:52:21-05:002023-11-20T08:52:21-05:00One-week Studio Pass users unable to access the application<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>08:52</var> EST</small><br><strong>Resolved</strong> - The incident is now fully resolved, and we have been able to assist those affected. Thank you for your patience.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>22:22</var> EST</small><br><strong>Monitoring</strong> - The issue has been resolved, it affected a small percent of users and we are monitoring.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>21:08</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue limiting access to the application for One-week Studio pass users. While we are resolving the issue, any affected users should contact support@switcherstudio.com for assistance. Our team are working to fully restore functionality as quickly as possible.</p>tag:switcher.statuspage.io,2005:Incident/189997592023-11-04T08:36:33-04:002023-11-04T08:36:33-04:00Switcher Player, Multistreaming, and Video Library unavailable<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>08:36</var> EDT</small><br><strong>Resolved</strong> - All services have been restored to operational status. We will continue to monitor system stability closely.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>12:39</var> EDT</small><br><strong>Update</strong> - Critical services have been restored, but are reported to be operating at degraded performance. We are continuing to actively monitor the situation.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>09:04</var> EDT</small><br><strong>Update</strong> - We are still experiencing outages and are continuing to monitor this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>22:29</var> EDT</small><br><strong>Update</strong> - We are still experiencing outages and are continuing to monitor this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>18:36</var> EDT</small><br><strong>Update</strong> - We are still experiencing outages and are continuing to monitor this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>16:29</var> EDT</small><br><strong>Update</strong> - We are seeing gradual improvements and are monitoring the restoration of full functionality.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:33</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:17</var> EDT</small><br><strong>Update</strong> - Power to our provider's data center has been partially restored. They are currently working to restore affected services and bring the data center back online.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:14</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor this issue.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> EDT</small><br><strong>Update</strong> - Our underlying provider is still assessing a loss of power impacting data centres while simultaneously failing over services. They are working to resolve this problem. <br /><br />We will keep providing regular updates until the issue is resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Update</strong> - One of our underlying providers is assessing a loss of power impacting data centres while simultaneously failing over services. <br /><br />We will keep providing regular updates until the issue is resolved, thank you for your patience as we monitor this situation.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>08:42</var> EDT</small><br><strong>Monitoring</strong> - We have identified a critical outage from one of our infrastructure providers which is impacting the Switcher Player and Multistreaming products. We are actively monitoring the situation.</p>tag:switcher.statuspage.io,2005:Incident/189251022023-10-25T13:53:58-04:002023-10-25T13:53:58-04:00Switcher Player, Multistreaming, and Video Library unavailable<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:53</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:49</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>11:45</var> EDT</small><br><strong>Monitoring</strong> - We have identified a critical outage from one of our infrastructure providers which is impacting the Switcher Player and Multistreaming products. We are actively monitoring the situation.</p>tag:switcher.statuspage.io,2005:Incident/171721852023-05-17T00:59:03-04:002023-05-17T00:59:03-04:00Some Facebook pages do not appear in Switcher due to a Facebook API issue<p><small>May <var data-var='date'>17</var>, <var data-var='time'>00:59</var> EDT</small><br><strong>Resolved</strong> - Facebook has resolved this issue. We'll continue to track the issue on Facebook's side and provide updates if there are any changes.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>09:22</var> EDT</small><br><strong>Update</strong> - Facebook has assigned the issue and is working on a fix. Some users have reported that functionality has been restored. We're waiting for future updates from Facebook.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'> 7</var>, <var data-var='time'>10:24</var> EDT</small><br><strong>Identified</strong> - There have been several reports from users that some of their Facebook pages do not appear inside the Switcher app when attempting to broadcast to Facebook or when adding a Facebook page as a Multistreaming destination. <br /><br />We have been able to reproduce this issue internally and it appears to be a Facebook Graph API bug that was introduced late Friday 2023-05-05. The issue had already been reported to Facebook by other developers, as this bug affects multiple applications, not just Switcher. If you have a Facebook developer account, you can follow the progress of the bug report here: https://developers.facebook.com/support/bugs/780004130341035<br /><br />A temporary workaround is to use Custom RTMP when streaming to your Facebook page. <br /><br />Here is a quick video tutorial on how to stream to Facebook using Custom RTMP:<br />https://youtu.be/JTTcm9PtV48<br /><br />Here is a Help Center article on how to stream to Facebook using Custom RTMP:<br />https://support.switcherstudio.com/article/365-streaming-to-facebook-using-custom-rtmp<br /><br /><br />We will post an update to the status page as soon as we have more information.</p>tag:switcher.statuspage.io,2005:Incident/161414272023-05-07T10:11:39-04:002023-05-07T10:11:39-04:00Multistreaming temporarily unavailable<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:49</var> EST</small><br><strong>Update</strong> - The Multistreaming has been restored.<br /><br />A server update deployed earlier today caused an unexpected change to the way multistreaming configuration data was being sent to the Switcher app. The server was patched to address the issue.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>20:23</var> EST</small><br><strong>Monitoring</strong> - A fix has been deployed, Multistreaming should be operational for all once again. We're monitoring the deployment to ensure everything is operational.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:58</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being deployed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>19:22</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue with Multistreaming. We will report back as soon as we have more information.</p>tag:switcher.statuspage.io,2005:Incident/158850052023-01-19T13:40:29-05:002023-01-19T13:40:29-05:00An update to our API has caused performance issues that are being actively investigated<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:40</var> EST</small><br><strong>Resolved</strong> - The issue that caused the Switcher API outage has been resolved. <br /><br />An alteration to our database to improve performance caused the database to be unavailable for several minutes while the alternation took place. While the deployment was tested in development and staging environments, the production environment behaved differently, likely due to the load already in place. <br /><br />We have updated the code for our database alternations to keep the database online even during long-running operations.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:14</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and services should be restored. We're continuing to monitor services to ensure the fix has resolved the issue.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:switcher.statuspage.io,2005:Incident/156827942022-12-20T16:11:04-05:002022-12-20T16:11:04-05:00Switcher API unavailable for 9 minutes<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>16:11</var> EST</small><br><strong>Resolved</strong> - The Switcher API and some services were unavailable from 3:39 pm EST to 3:48 pm EST on 2022-12-20. A server deployment caused the database to become unresponsive for 9 minutes. The issue has been resolved and services have been restored.</p>tag:switcher.statuspage.io,2005:Incident/148575702022-12-13T10:01:31-05:002022-12-13T10:01:31-05:00Switcher API & Database Maintenance<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>10:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>08:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>16:10</var> EST</small><br><strong>Scheduled</strong> - We'll be undergoing scheduled maintenance of our API and primary database. While no downtime is expected, there may be slight degradation in service while maintenance is being performed.</p>tag:switcher.statuspage.io,2005:Incident/112101812022-09-23T16:56:30-04:002022-09-23T16:56:30-04:00Error "(#3) Application does not have the capability to make this API call" when attempting to schedule a Facebook live video post<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>16:56</var> EDT</small><br><strong>Resolved</strong> - A workaround has been deployed, you should now be able to schedule Facebook Live videos. Please note that uploading cover images for the scheduled videos is currently unavailable. This functionality will be restored in the near future.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>15:48</var> EDT</small><br><strong>Identified</strong> - Facebook made changes to its API which have caused requests to create scheduled live streams to fail. A bug report has been opened with Facebook, and workarounds are being investigated. <br /><br />Bug report may be found here: https://developers.facebook.com/support/bugs/482205940439277/</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue when creating scheduled Facebook live video posts. You can still create live video posts that are not scheduled. You may also create the live video post on Facebook.com and then stream using Custom RTMP. We will post updates as we identify the issue. <br /><br />https://support.switcherstudio.com/en/articles/4108733-streaming-to-facebook-using-custom-rtmp</p>tag:switcher.statuspage.io,2005:Incident/93362402022-02-16T16:54:34-05:002022-02-16T16:54:34-05:00Users are experiencing issues creating new Facebook Live video posts to a Page via Switcher<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:54</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved.<br /><br />Facebook's Graph API was temporarily returning an error when attempting to determine if a video was being created on a timeline, page, or group. The issue has been resolved by Facebook and services have been restored.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:46</var> EST</small><br><strong>Monitoring</strong> - Facebook appears to have rolled back the change that caused the error. We're currently monitoring our integration and checking to see if everything is back up and running.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:08</var> EST</small><br><strong>Identified</strong> - We have identified an issue where users are receiving the Facebook error "(#100) Subject should be a page account" when attempting to create a live video post on a Facebook Page. This appears to be caused by an unintended change in Facebook's Graph API. We will provide an update when we have a solution in place. As a workaround, you can still stream to Facebook by using Custom RTMP.<br /><br />Streaming to Facebook using Custom RTMP<br />https://support.switcherstudio.com/en/articles/4108733-streaming-to-facebook-using-custom-rtmp</p>tag:switcher.statuspage.io,2005:Incident/89598812021-12-29T13:00:30-05:002021-12-29T13:00:30-05:00Switcher API & Database Maintenance<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>12:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:38</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled server maintenance. While we don't expect downtime, some services such as app login-ins, live post creation, cloud assets, and other feature may be slow or unavailable sporadically during the maintenance window.</p>tag:switcher.statuspage.io,2005:Incident/84184652021-11-07T11:00:00-05:002021-11-07T19:00:02-05:00Switcher API Slow/Unavailable<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Resolved</strong> - Beginning at 11 AM EST and ending at 12 PM EST Switcher servers had intermittent connection issues which would cause some requests to be dropped or take a very long time to complete. The majority of the connection issues happened between 11:45 AM EST and 12 PM EST.<br /><br />The underlying cause was a server configuration issue that prevented our servers from scaling up appropriately for Sunday morning traffic. We manually scaled the servers at 12 PM EST to accommodate the influx of requests and fixed the configuration issue that caused the automatic scaling operation to fail.<br /><br />We apologize for the inconvenience this may have caused to everyone that attempted to use Switcher at that time.</p>tag:switcher.statuspage.io,2005:Incident/83214102021-10-26T15:41:54-04:002021-10-26T15:41:54-04:00User and Organization Assets not loading in the App or the Dashboard<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:41</var> EDT</small><br><strong>Resolved</strong> - We found the issue and have restored access to previously uploaded Switcher Cloud assets.</p>tag:switcher.statuspage.io,2005:Incident/81504852021-10-04T20:12:05-04:002021-10-04T20:12:05-04:00Facebook Platform Degraded<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>20:12</var> EDT</small><br><strong>Resolved</strong> - Facebook has restored its services.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>12:26</var> EDT</small><br><strong>Identified</strong> - The Facebook site and API cannot currently be reached.</p>tag:switcher.statuspage.io,2005:Incident/67087002021-04-15T15:32:30-04:002021-04-15T15:32:30-04:00Facebook Platform partially degraded<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>15:32</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>18:12</var> EDT</small><br><strong>Identified</strong> - An issue with the Facebook platform is causing some users to experience delays or failures when creating new live video posts on Facebook. <br /><br />https://developers.facebook.com/status/dashboard/</p>tag:switcher.statuspage.io,2005:Incident/66593812021-04-01T20:37:47-04:002021-04-01T20:37:47-04:00Sporadic connectivity issues to Switcher services<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>20:37</var> EDT</small><br><strong>Resolved</strong> - The DNS issue with Microsoft Azure has been resolved and all services have been restored as of 4/1 22:30 UTC. This outage affected many services including Bing, Xbox Live, Microsoft Office, and more. <br /><br />https://status.azure.com/en-us/status/history/</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>18:39</var> EDT</small><br><strong>Monitoring</strong> - It appears that Microsoft Azure was experiencing DNS issues and recovery is in progress. Our servers appear to be operational again. We continue to monitor our servers and will report back as soon as Microsoft posts new updates.<br /><br />https://status.azure.com/en-us/status</p><p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>17:48</var> EDT</small><br><strong>Investigating</strong> - Our server host, Microsoft Azure, is having sporadic connectivity issues. We're currently investigating the issue.<br />https://twitter.com/AzureSupport/status/1377737333307437059</p>tag:switcher.statuspage.io,2005:Incident/62142962021-02-08T09:52:07-05:002021-02-08T09:52:07-05:00Temporary server outage<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:52</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved. In order to mitigate future outages, we have doubled the number of servers at peak times to handle surges in traffic and to mitigate issues where one or more servers become unavailable.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> EST</small><br><strong>Monitoring</strong> - One of our servers became unavailable for about 2 minutes from 11:28 AM EST to 11:30 AM EST. Network connectivity to the internet appeared to had been lost during this time. After connectivity was restored, some requests to the server may have experienced delays as the server fulfilled a backlog of requests. An additional server was added at around 11:50 AM EST to help compensate for the server that was backlogged. Services were fully restored at around 11:50 AM EST. <br /><br />All services appear to be back to normal. We'll be reaching out to our hosting provider to better understand why the sudden loss in network connectivity to one of our servers.</p>tag:switcher.statuspage.io,2005:Incident/59719652021-01-13T14:54:16-05:002021-01-13T14:54:16-05:00Switcher API & Database Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>14:54</var> EST</small><br><strong>Completed</strong> - Server maintenance is complete</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>13:36</var> EST</small><br><strong>Verifying</strong> - Server changes have been deployed, we are now verifying the deployment.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>13:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>15:39</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance of our API server and Database. Services may be unavailable sporadically during this time while updates are performed.</p>tag:switcher.statuspage.io,2005:Incident/60021022021-01-12T09:48:37-05:002021-01-12T09:48:37-05:00Facebook Live video posts creation may not be available for some users<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>09:48</var> EST</small><br><strong>Resolved</strong> - Facebook has resolved this issue as of 6:30 am EST. Services should be restored now.<br /><br />https://developers.facebook.com/support/bugs/448867966487671/</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>00:10</var> EST</small><br><strong>Identified</strong> - Some users may experience the error message "Please reduce the amount of data you're asking for, then retry your request" when attempting to create a new Facebook Live video post. This error message comes from Facebook and a bug report has already been filed with Facebook, with other apps/platforms also experiencing the issue. <br /><br />Link to bug report:<br />https://developers.facebook.com/support/bugs/1578821952506512/<br /><br />We will continue monitoring this issue and will update you as Facebook provides updates.</p>tag:switcher.statuspage.io,2005:Incident/53329662020-10-15T12:16:16-04:002020-10-15T12:16:16-04:00YouTube Live integration experiencing issues<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>12:16</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Identified</strong> - Google/YouTube engineering has confirmed this is an issue with the YouTube API. Their team has a fix in progress.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:switcher.statuspage.io,2005:Incident/50524222020-10-06T15:40:46-04:002020-10-06T15:40:46-04:00Facebook Scheduled Live Streams do not go live<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>12:30</var> EDT</small><br><strong>Identified</strong> - Facebook has identified a problem with its live streaming platform which prevents users from streaming to scheduled live videos that are created by a third-party via the Facebook API. The issue has been assigned to an engineering team at Facebook.<br /><br />https://developers.facebook.com/support/bugs/1115974642152209/</p>tag:switcher.statuspage.io,2005:Incident/51179402020-09-18T10:31:13-04:002020-09-18T10:31:13-04:00YouTube API inaccessible<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>10:31</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>18:47</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>17</var>, <var data-var='time'>18:39</var> EDT</small><br><strong>Investigating</strong> - Investigating reports of being enable to create events in Switcher via our integration with the third party API for YouTube Live. No changes have been made to the integration in several weeks.</p>tag:switcher.statuspage.io,2005:Incident/49952002020-09-02T15:07:06-04:002020-09-02T15:07:06-04:00Video Chat audio not working in Chrome 85.x<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>15:07</var> EDT</small><br><strong>Resolved</strong> - Our third-party vendor has resolved the Chrome 85 issue with Video Chat. Services should now be restored.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:29</var> EDT</small><br><strong>Update</strong> - Twilio is continuing to work on this issue. You can track progress on the issue via Twilio's Status page. https://status.twilio.com/incidents/fvlq6hww7crv</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:15</var> EDT</small><br><strong>Identified</strong> - It has been confirmed that this is an incompatibility issue with Chrome 85 and our third-party video chat service (Twilio). Twilio is currently testing a fix.<br /><br />More info at: https://github.com/twilio/twilio-video.js/issues/1158#issuecomment-685033360</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:43</var> EDT</small><br><strong>Investigating</strong> - There is a Chrome bug in Chrome version 85.x which prevents you from receiving or sending audio in Video Chat to clients connected using other browsers or the Switcher app. Previous versions of Chrome work fine, as well as other browsers such as FireFox or Safari. We are currently investigating the issue and will report back as soon as we have more information.</p>tag:switcher.statuspage.io,2005:Incident/49874332020-09-01T15:00:32-04:002020-09-01T15:00:32-04:00Switcher API & Database Maintenance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:25</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing maintenance on our API and database during this time.</p>